Privacy Policy

Above & Beyond SS Pty Ltd (trading as Beyond Independence)

ABN: 51 660 988 447

Effective Date: 14 July 2022

1. Introduction

Beyond Independence recognises the importance of your privacy and understands your concerns about the security of your personal information. This privacy policy outlines our practices in the collection, use, and protection of your personal data, in compliance with the National Disability Insurance Scheme (NDIS) and other relevant privacy laws and regulations.

2. Collection of Personal Information

We collect personal information to provide and improve our services to individuals with disabilities. This information may include, but is not limited to:

  • Personal details such as name, address, email, phone number, and date of birth.
  • Health and medical information pertinent to providing tailored services.
  • Payment and billing details, including NDIS plan information.

We collect information through various means, including electronic forms, email, website interactions, and direct communications with our clients and their guardians or caregivers.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

3. Use of Personal Information

Your personal information is used for purposes including:

  • Providing personalised care and support services.
  • Billing and payment processing.
  • Quality improvement initiatives.
  • Compliance with legal and regulatory requirements.

4. Disclosure of Personal Information

Beyond Independence may disclose personal information:

  • To authorised team members and professionals involved in providing services.
  • To regulatory bodies or government agencies as required by law.
  • Where consent has been provided for the sharing of information.

We do not sell or rent personal information to third parties.

5. Data Security

We are committed to protecting your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include, but are not limited to, encryption, access controls, secure communication protocols, and physical security measures.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections. Please contact us to make such requests or if you have any concerns about the accuracy of your personal information.

7. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our website with an updated effective date.

8. Contact Us

For any queries or complaints regarding your privacy, please contact us at:

Beyond Independence (Above & Beyond SS Pty Ltd) is committed to upholding your privacy rights and ensuring the ethical and confidential handling of your personal information.

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